Titre du poste
Operations Manager
Description
We are currently seeking a Operations Manager with strong bilingual (French and English) proficiency for a logistic company. The successful candidate will manage day-to-day transportation operations, fostering positive relationships with drivers, customers, and colleagues. The position requires effective communication with various departments, implementing performance metrics, and ensuring a high level of service to both internal and external customers.
Bonus Program: Upon completing the probation period, the candidate will be enrolled in the bonus program.
Responsabilités
Responsibilities:
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Manage transportation activities throughout the province
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Direct and develop logistic processes, establish improvement plans for deliveries, routing, and fleet management
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Implement and monitor performance metrics for transportation operations
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Maintain communication with other departments and contribute relevant information for efficient coordination
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Report issues and trends to facilitate efficiencies, including revenue and expense management
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Create and maintain a high-performance culture, providing training and coaching to staff
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Handle customer escalation situations requiring increased attention
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Provide outstanding customer service and problem resolution
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Be on-call to support with after-hours operational emergencies
Qualifications
Requirements:
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5 years of transportation management and supervisory experience
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Bilingual - French and English (written and spoken) is a MUST
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Solid negotiation, conflict resolution, and people management skills
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Ability to analyze and interpret client needs, offering appropriate options and resolutions
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Build and maintain lasting relationships with internal and external partners
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Exceptional judgment for independent decision-making
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Strong teamwork and team-building skills
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Positive team attitude and strong work ethic
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Proven ability to meet deadlines
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Excellent written and oral communication skills
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Flexibility and adaptability, able to multi-task under pressure
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Commitment to providing outstanding internal and external customer service
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Experience in a 24/7 operation, preferably in the transportation industry
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MS Office proficiency required
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Solid management of large volume LTL operations
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General understanding of Hours of Service and transportation regulations
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AS400 experience considered an asset
Avantages sociaux
Organisation d'embauche
Lieu de travail
Salaire de base
80000$-90000$ Par année
Date postée
15 novembre 2023
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