Position title
Cisco Help Desk

Our client in the telecom industry is currently hiring a Help Desk support for their office.

This position will be working from home due to the pandemic. The position is a full-time contract role & would like the individual to start immediately.


  • Provide Webex support for clients and end-users.
  • Work with telecom engineers to solve technical issues.
  • Resolve issues/tickets for clients via phone, email, or live Webex session.
  • Operate remote meetings and leadership meetings
  • At least 3 years of experience with Webex and all its associated platforms and software;
  • 3 years of experience setting up and supporting cisco conference rooms(Webex Room Kits, DX, SX devices)
  • Video Mesh and Control Hub, network architecture (great asset)
  • Previous experience in IT, customer service, or other related fields.
  • Experience with Microsoft Office 365 and related programs.
  • Experience with Windows PC Help Desk is a must.
  • Strong troubleshooting, critical thinking, and customer service skills.
  • Post-secondary education from a recognized institution in Electronics Engineering, Information Technology, Telecom, or AV programs is a plus.
  • Excellent organizational, written and verbal communication skills.
  • Fluent in written and spoken English and French.
Employment Type
Full-time, Temporary
Duration of employment
Temporaire indéterminée
Information Technology
Job Location
Montreal, Quebec, Canada
Date posted
5 October 2021
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Position: Cisco Help Desk

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