Position title
Dispatcher/Operations
Description
Our client, a top transportation company specializing in local, national, and cross-border services, is seeking a Dispatch/Operations Coordinator. In this role, you’ll manage freight movements, book trucks, plan routes, and ensure timely, cost-effective service. You'll coordinate with vetted carriers, resolve issues, and maintain high service standards to support our commitment to reliability and customer satisfaction.
Responsibilities
- Serve as the primary point of contact for a designated portfolio of customers, ensuring efficient and timely movements that meet their specific needs.
- Coordinate inbound and outbound freight, managing daily priorities and weekly transportation targets.
- Independently book trucks and plan routes; familiarity with dispatch software, DispatchMate preferred.
- Ensure carrier compliance with company policies and procedures; negotiate rates with customers and third-party carriers to ensure profitability and customer satisfaction.
- Communicate with carriers and customers to resolve discrepancies, and manage logistics activities including obtaining shipment rates, negotiating with service providers, tracking shipments, and addressing quality, quantity, and schedule issues.
- Verify and troubleshoot issues in shipping or customs documentation, including PODs, BOL, and carrier confirmations.
- Proactively communicate service risks to customers and provide resolution requirements.
- Familiarity with North American geography and proficiency with basic computer functions; aptitude for learning new software quickly.
- Demonstrate problem-solving and decision-making skills, with the ability to work both independently and as part of a team.
Qualifications
- 3-5 years of experience in the transportation industry, including dealing with FTL and LTL shipments.
- Ability to manage a fast-paced, high-volume workload and multi-task effectively.
- Excellent written and verbal communication skills; bilingual English and French preferred in order to communicate effectively with all customers across North America.
- Ability to understand, write, and effectively present instructions, correspondence, and memos.
- Adaptability to changes in the work environment.
- Accurate data entry skills and attention to detail.
- Dependability and strong problem-solving abilities.
- Ability to work well in both team settings and independently.
- Effective decision-making skills and practical understanding to follow instructions.
- Ability to perform basic calculations, such as linear footage.
- Ability to address problems involving several concrete variables in standardized situations.
Education/Experience:
- Minimum high school diploma required.
- Brokerage or Trucking experience is an added bonus.
Job Benefits
- Parking on site
- Health Plan
- Additional Bonus/Commission structure
Hiring organization
Employment Type
Full-time
Duration of employment
Permanent
Industry
transport
Job Location
Ville St-Laurent, Quebec, Canada
Working Hours
37.5 hours
Base Salary
$50,0000-$85,000 Per year
Date posted
10 November 2025
Valid through
28 November 2025
PDF Export
